Engage with your Customers on Digital Channels, NOW!
Do you want to offer your customer an option to reach out to you via digital platforms, regardless of which one channel it is? May it be...
Dual Success: Measure Sentiment & Increase ROI.
Social media customers are dictating whether your brand is going to flourish or flop. That’s why sentiment analysis is becoming one of...
Speak with NÅ«n Ù†
NÅ«n is a voice solution that offers a combination of industry-specific services and support that aims to tackle the unique challenges...
Sentiment Analysis, the new CX frontier
Let IST lend you an extra set of ears, literally! IST is now offering a state of the art sentiment analysis tool that will allow you to...
IST brings a connected digital Customer Experience platform to the Cloud, powered by Genesys.
In 2002, our slogan was connecting business. Our principal mission was to connect businesses with their customers. Even though today our...
Cisco Interview: Ahmed Zaghmouri - Middle East BDM for Contact Center
Ahmed Zaghmouri (right) and Samer Shafeek (left) at the Istanbul IST and Cisco Customer Experience Road Show. Ahmed Zaghmouri recently...
IST and Genesys Extend Relationship
IST, part of a select group of organizations to be awarded the Genesys Gold Partner Certification. We are proud to announce the continued...
IST at Verint Engage on the Road Event
IST is sponsoring the Verint Engage - On the Road event on 10th May 2017 at the JW Marriott Marquis in Dubai. Come and see us. IST has...
Is Brand Experience the next Customer Experience?
Whatever a brand thinks about the promises it makes, it’s the customer who experiences the reality – and a mismatch between the two can...
UCCE 11.5: Cisco's newest release Impresses
Cisco has been a leader in the Gartner Magic Quadrant for Contact Center Infrastructure for several years now. Over time, their position...
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