

Info-Graph: 7 Reasons to Choose PureCloud
PureCloud is a feature-rich, all-in one, cloud contact center solution built by Genesys. PureCloud offers organizations the chance to...


The Contact Center: On-Premise Vs. On-Cloud
Choosing the right contact center solution can be challenging in this day and age. When selecting your contact center solution you may be...


Improving Agent Performance by Providing Better Agent Experience
Make your agents' lives easier so they can focus on the task at hand. We all know that happy employees = more productivity. Well, its the...


Infographic: 5 considerations for next-gen customer care
This insightful infographic by Cisco demonstrates how to prepare your organisation Next-Gen Customer Care with five simple considerations.