top of page
Route social interactions based on sentiment
Assign incoming social interactions to the most suitable agent based on the sentiment of the interaction. The sentiment router can automatically decipher whether customers comments are positive, negative or neutral. It can also determine possible sale opportunities by steering comments that contain questions.
Sentiment-Based Routing (SBR)
Arabic NLP Skill-Based Routing
API Integration
10 Langauges
Dig into the core engine
Benefits
Increase Agent Utilization
Agents handling calls in their areas of expertise can do so much more efficiently rather than 100 agents with limited experience in every area.
Reduce Average Handle Time (AHT)
It takes considerably less time to resolve a customer’s problem when interactions are accurately routed to the
agent with the appropriate skill set to handle specific issues.
Improve Customer Experience
With timely resolution of their issues, customers will no doubt be more satisfied with the overall contact experience.
First Contact Resolution
Avoid customers reaching out to you repeatedly by routing interactions to an agent familiar with the topic detected in the interaction making it more likely to solve their problem.
Priority Routing
Skill-Based Routing
Set Your Own Routing Rules
Contact Us
Want to integrate sentiment router with your contact center? Fill out the form & we will get back to you soon
Assign negative comments higher priority to resolve issues in real-time.
Route comments to the most relevant skill groups based on the topic detected.
SR-Contact-Us
bottom of page