Genesys Business Edition Contact Center
IST is a Certified Genesys Gold Partner meaning our engineers are fully trained to design and deploy Genesys solutions.
The Flexible Customer Experience Platform
Genesys Business Edition is built on the Genesys Customer Experience Platform to address the specific needs of growth-oriented contact centers that want the ability to deliver an industry-leading customer experience (CX) without the complexity.
It offers pre-packaged capabilities and pre-configured tools that simplify management, accelerate deployment in the cloud or on-premises, and offer rapid ROI. In just a few weeks, you can be outpacing your competitors by providing personalized, contextual CX across all voice and digital channels.
Key Capabilities:
-
Exceed your customers' expectations for a great experience however they chose to connect with your business – from voice to digital.
-
Market-leading, all-in-one Genesys Business Edition helps you simplify and consolidate multi-vendor contact centre confusion
-
Pre-configured, best-in-class routing and analytics options for rapid deployment and lower cost of ownership
-
Fast deployment in the cloud or on-premises to get you up and running quickly
-
Integrate and extend your legacy systems and CRM, with real-time performance and operational monitoring and analysis