Infographic: Saudi Customer 2018
Its not news that Saudi Customers are digital savvy, or that they have a higher than the global average number of people accessing the...
Cisco Infograph: Connect Customer Journeys, Not Touchpoints
When designing your organization's customer experience its important to that you apply a "Customer Centric" approach. Meaning, design...
Automate the Route, Personalise the Response
When it comes to social customer care, organizations have been eagerly focused on decreasing response times knowing that in this day and...
10 Reasons why IST is your Trusted PureCloud Partner
There are many challenges when choosing and assessing a reliable Technology Partner to design and build your contact center to manage...
The New Battleground: Arabic Language and Speech Technologies
“Use of Arabic online has increased proportionally with the increase in Internet users. In comparison English remains essentially flat,...
Under the Hood of Cisco's latest release UCCE 11.6
IST Networks are thrilled about the latest release of Cisco Customer Care 11.6. This news is particularly exciting for IST since we have...
IST Sponsors: Financial Services' Customer Experience Summit (UAE) & Kingdom Call Center Tra
IST is proud to announce that it is sponsoring the upcoming Financial Services's Customer Experience Summit in UAE & the Kingdom...
NÅ«n Studio: Where Man Meets Engine
IST is proud to launch its newest service offering: NÅ«n Studio! NÅ«n studio uses its powerful TTS engine to instantly turn any given text...
Bring to Light: The True Voice of the Customer (VOC)
Since the beginning of time, humans have evolved into more experienced customers. The more we grow, the more we expect our customer...
The next step: Actionable Intelligence with Sentiment Analysis
Measuring customer social sentiment in 2017 is now a given. Organizations are using a combination of NLP (Natural Language Processing),...
![[Retail] Better Close Rates on Shopping Carts with PureCloud](https://static.wixstatic.com/media/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg/v1/fill/w_800,h_547,fp_0.50_0.50,q_30,blur_30,enc_avif,quality_auto/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg)
![[Retail] Better Close Rates on Shopping Carts with PureCloud](https://static.wixstatic.com/media/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg/v1/fill/w_152,h_104,fp_0.50_0.50,q_90,enc_avif,quality_auto/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg)
![[Infographic] Automation is key for an exceptional CX](https://static.wixstatic.com/media/624442_92a499de7c1c483399428e47d3cc5710~mv2.png/v1/fill/w_712,h_524,fp_0.50_0.50,lg_1,q_35,blur_30,enc_avif,quality_auto/624442_92a499de7c1c483399428e47d3cc5710~mv2.png)
![[Infographic] Automation is key for an exceptional CX](https://static.wixstatic.com/media/624442_92a499de7c1c483399428e47d3cc5710~mv2.png/v1/fill/w_152,h_112,fp_0.50_0.50,q_95,enc_avif,quality_auto/624442_92a499de7c1c483399428e47d3cc5710~mv2.png)
