The Customer Experience Technology Specialists
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CX Fact
#3
It takes less than 6 months for your competitors to copy your successful ideas, product or service.
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The customer experience you offer is now the only differentiator.
Technology with Purpose
At IST, our extensive experience and industry knowhow are geared towards achieving great results.
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This is why we have focused all our products, solutions and service in delivering:
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Operational Efficiency
Reduce your costs by working smarter with greater efficiency
Customer Acquisition
Acquire more customers and grow your business into new markets
Customer Retention
Improve customer retention, sell more to existing customers to create brand advocates
We are trusted by over
100 Organisations
IST is the largest Customer Experience focused Systems Integrator in the Middle East with offices in Egypt, Saudi Arabia, United Arab Emirates, Bahrain and the United Kingdom.
Over the past 15 years, IST has created world class customer experience systems for a number of verticals including: Banking, Finance, Insurance, Government, Telecoms, Health, Transport and Commercial.
Digitise the whole Customer Journey
for your next generation of customers
The Customer Journey
The DIGITAL Customer Journey is more important than ever. People are use to digital frictionless interactions, whether it is with their friends, family, work colleagues, their bank, their telco or even simply ordering a Pizza.
Organisations that EMBRACE this change are far more likely to succeed, such as Amazon and Expedia to name but a few.
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DIGITISING the whole customer journey and providing exceptional customer experience will help your organisation to:
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ATTRACT NEW CUSTOMERS
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RETAIN CUSTOMERS
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SELL MORE TO EXISTING CUSTOMERS
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Increase Operational Efficiency
and reduce costs
Running your Customer Experience Centre is expensive. Whilst all organisations are trying to drive costs down and increase productivity, some are doing this smarter than others.
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For your Customer Experience System to work both efficiently and effectively, your organisation needs a Single Brain, which can react to any customer scenario within a split second. It should be intelligent enough to make make decisive decisions based on the available resources and understand the organisations current business objectives. And, it must operate 24 hours a day, 365 days a year. Obviously, no human can do this.
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Productivity systems such as Workforce Management and Workload Distribution systems allow your employees to work smart. Tasks are weighted by importance and distributed to the correct resource. Your resources are managed to reduce operational costs, whilst maintaining high service level.
Working with world class
CX technology vendors
CISCO ATP since 2003
The ATP Certification is Cisco's highest partner engagement award. Certified annually, Cisco recognises IST's product knowledge, experience and in depth expertise.
Genesys Gold Partner
The Genesys GOLD partner award is a recognition of IST's extensive knowledge, experience and expertise with Genesys Customer Experience solutions.
