Voice Biometrics
Using your voice as your password will enhance customer experience and reduce operational costs
My Voice is my password
Let IST introduce Voice Biometrics to your contact center.
Voice Biometrics allows end customers to be authenicated just by using their voice which is 80% faster then conventional methods.
Voice Biometrics will improve the Customer Experience, reduce the average handling time of calls whilst improving security through reduced fraudulant cases.
Voice biometrics by numbers
(source: http://www.nuance.co.uk/)
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Customers hate current authentication methods
49% of people say knowledge based authentication is too time consuming.
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Saves time, 5 second authenication
Authenitcation through voice is 80% faster than traditional knowledge based systems.
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No more password resets
67% of mobile users reset their password at least once each month.
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Frustrated customers
85% of customers are frustrated with current authentication methods
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Voice Biometrics is preferred
A huge 90% of users perfer voice biometrics over the Status Quo