Being Customer-Centric, is what drives happy customers to your organization.
Investopedia defines Customer Centricity as: “An approach to doing business that focuses on creating a positive experience for the...
Coherence, Harmony & Powerful Integrations
A bad economic situation and rising crime usually go hand-in hand. In the contact center world there are also things that go...
Dissecting NÅ«n Editor: IST's Newest TTS Product
A New product falls under the Nūn TTS Umbrella: Nūn Editor What is Nūn Editor? Nūn Editor is a cloud solution that enables you to...
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[Infographic] Top reasons to extend digital transformation to the back-office
Majority of the organizations when they started to embark on their digital transformation, they began with the customer-facing touch...
Cisco’s Task Routing APIs: Seamless, Omni-Present & Contextual customer service.
Integrating your back office with your contact center is one way you can provide seamless communication with cisco’s task routing APIs,...
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[InfoGraph] The Who, What & How for selecting a cloud contact center
[InfoGraph] The Who, What & How for selecting a cloud contact center
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