NÅ«n Food and Beverage
Speak with NÅ«n Ù†.
Natural Sounding Intelligent Voice.
NÅ«n Ù† Text to Speech for Food and Beverage
Competition in the food and beverage industry is colossal. Customers have so many choices that quality of food is not enough to differentiate. NÅ«n can help improve customer experiences with your contact center by automating or partially automating the delivery ordering process. The solution that can allow you to personalize and automate customer calls allowing your agents to better cope with busy peak times within the contact center.
Nun’s text-to speech engine gives you the flexibility of saying anything you want to your customers effortlessly. This is because of the solution’s ability to read out dynamic data, such as your customer’s names and addresses. NÅ«n won’t only improve your customer experiences and interactions but also it will streamline your operations. By automating certain parts of the call you can focus more on perfecting your customer’s orders instead of dull, superfluous tasks.
Service Improvement
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There are many ways in which NÅ«n enhances a service, these are some of the services offered by IST but not limited too.
Personalized Greeting
NÅ«n can pronounce Arabic names just like a native speaker. Everybody loves hearing his or her own name. Addressing someone by name creates a trigger in that person’s brain that says, “I'm being spoken to on an individual level”. With Personalized conversations, customers can be greeted by name automatically.
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Repeat Last Order
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Repeat Last Order is an automated service that reads out a customer’s last order and gives the customer the option to automatically select it. This option saves time for the customer and if selected fully automates the whole call.
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Automated Address Confirmation
Customers will be able to automatically hear their address and confirm it with a click of a button before ordering their food. By automating this process you can make this process uniform across all customer calls.
Real Time Offers
Share offers and promotions with your customers instantly. Be it right before transferring a call to the agent or while customer waits in queue.
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Key Features
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Accurate Arabic TTS
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Turn IVR dialog into more natural and engaging conversations. By pronouncing words and names correctly and naturally, Will allow the IVR to sound more human allowing for more meaningful and informative conversations.
Solution Benefits
Improve Customer Experience
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Quicker and Easier interactions can leave a smile on a customer’s face. Streamlining and personalizing the ordering process can drastically improve the customer’s experience.
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Shorter call durations
Repetitive tasks such as confirming customer names and addresses can be eliminated therefore making call duration shorter and more consistent across all customers.
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Reduce operational costs
By automating parts of the ordering process, more agents will be able to focus on the customer’s actual order and not on the administrative and time consuming tasks.