Cisco Unified Contact Center Express (UCCX)
IST is a Certified Cisco ATP (Authorized Technology Provider) Partner, held since 2003.
UCCX: Flexibility and Value in one package
IST has designed and deployed over 50 UCCX instances over the relatively short life of UCCX from Cisco. Customer demand for UCCX continues to grow year on year, due to its flexibility, efficiency and being the most cost effective contact center solution available in the market today.
Benefitting from the close relationship between IST and Cisco as well as the vast experience IST has with Cisco technology, your UCCX implementation will be customized to match your customer and business needs by our team of over 130 engineers, system architects and support staff.
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Is UCCX right for my organization?
Cisco's Unified Contact Center Express (UCCX) shares many of the essential business benefits as Cisco's UCCE (Unified Contact Center Enterprise) solution, but in a more cost effective package.
All UCCX deployments are limited to 400 agent seats and is best suited to more compact and dynamic organisations requiring a omni-channel contact center.
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Solution Impact
UCCX Flexibility
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The Cost Effective Contact Center
Sharing many of the advanced features found in Cisco's premier Unified Contact Center Enterprise and with over 17,000 deployments worldwide, UCCX is the most popular contact center solution offered by Cisco.
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3rd party legacy integration support
UCCX doesn't expect your existing vital business systems to be obsolete. IST with over 13 years of integration experience can integrate your existing business systems and workflows into UCCX.
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Ease of use and low complexity
UCCX is designed to be easy to use, easy to manage and easy to extend its core capabilities. This approach protects your investment as support costs and long roadmaps results in longer service.
Enhanced Customer Experience
Much like UCCE's flexible approach and 'Platform' orientated design, UCCX can enhance its capability and feature set easily through the many global technology partners which exists today. Such technology partners that IST works with are:
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eGain
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NovelVox
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VPI
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Nuance
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Ses-Tek
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TeleOpti
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Zoom International
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vht
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and many more
Each supporting technology partner brings new customer experience features to UCCX in a way that is cost effective, flexible, powerful and above all else, creates the best customer experience possible.
Cisco Finesse Gadgets for a unified agent desktop
UCCX benefits from Cisco's new browser based Finesse Agent desktop. This state-of-the-art agent interface can bring together all legacy systems into a single screen for reduced handling time and improved first call resolution
WHAT PEOPLE SAY
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