InstGenesys
The Genesys PureEngage & Instagram Connector
React to your Instagram audience
Instagram is the growing social media platform amongst Generation Y and millennials in the Middle East. Listen and capture their views about your organization through your Genesys PureEngage Contact Center Platform.
Take Action:
​
The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.
​​​
Familiar Genesys Workspace Interface
​
Instagram social interactions are routed within the Genesys Workspace, which means your agents are using the same desktop as before, hence lowering training costs to almost zero. The InstGenesys connector is ‘plug and play’, meaning you can turn it on or off depending on your organizational marketing objectives.​​
Designed for Genesys PureEngage:
InstGenesys allows you to leverage the powerful features within Genesys Routing and apply them to your Instagram channel. Priority routing can be set up for certain customers and agent capacity rules mean your agents are utilized effectively, handling one or more customer interactions at a time.
The Genesys Universal Queue will apply to the Instagram channel too, resulting in an efficient controlled feed of customer interactions, whether they are voice, email, SMS, Facebook, and the many other channels your organization uses.
Enquire Now
Total Integration ​
Fully integrated within your Genesys Workspace, both Web & Desktop edition
Integrated Reporting
The InstGenesys connector provides data that can be consumed by your reporting engine and displayed on Genesys Pulse.
Why you need Instagram Integration
Instagram is growing in popularity with year on year subscriber increases. There are now over 200 million ACTIVE monthly users on the platform with 60 million photos uploaded each day.
Engagement on Instagram is rated at 15 times greater than that of Facebook and 20 times higher than Twitter. Unlike many social media platforms, Instagram users are extremely loyal to the platform. 57% of Instagram users access the system every day*.
Growth for Corporate Instagram accounts has soared. in the past 2 years, brands with 100k or more followers has grown by 163%.