

IST Named Cisco's Middle East Partner of the year, 2018 for its achievement in the Customer Expe
IST has been recognized by Cisco as a leading partner delivering exceptional customer experience solutions by being awarded Cisco Middle...


Migrating to the Cloud? We Suggest the Following
Many are opting to migrate their contact centers to the cloud. Based on a recent cloud adoption survey conducted by IDC in the Middle...


Is Instagram a channel in your contact center yet?
Instagram is on the rise, we’ve heard it, we know it, but what are we doing about it? Lets talk numbers, Instagram has been increasing by...


How to collect feedback from your customers across multi-channels?
How does an organization measure the success of its Customer Experience? It's quite simple, with customer feedback. Learn how IST Networ