SMS - A New Interaction Channel For PureCloud
PureCloud is now offering SMS as a new interaction channel. PureCloud is the All-in-one cloud contact center developed by Genesys. Since...
Context Matters. Build effortless personalized customer journeys based on what customer wants.
“An organization that provides a personalized service, makes its customers feel important everytime they interact with you.” Jon Arnold...
The Next Big CX Trend: Asynchronous Messaging
Unless you’re already familiar with it, the first thing you’ll probably need to know is: what exactly is asynchronous messaging?...
Break the norm and become un-traditional with: Cisco’s Precision Routing for Contact Centers!
Handling customer calls efficiently is crucial to your organization's image. All companies work hard to adjust their agents, according to...
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![[InfoGraph] Cloud Adoption in the Middle East (2018)](https://static.wixstatic.com/media/e9a735_a5b1fb31ea2f49d7bac59d33f7393423~mv2_d_2452_1348_s_2.png/v1/fill/w_1336,h_1004,fp_0.50_0.50,q_95,enc_avif,quality_auto/e9a735_a5b1fb31ea2f49d7bac59d33f7393423~mv2_d_2452_1348_s_2.png)
[InfoGraph] Cloud Adoption in the Middle East (2018)
Based on a recent study conducted by IDC in the Middle East on behalf of IST & Genesys, "74% of organizations that use cloud-based...
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![[Retail] Better Close Rates on Shopping Carts with PureCloud](https://static.wixstatic.com/media/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg/v1/fill/w_152,h_104,fp_0.50_0.50,q_90,enc_avif,quality_auto/e9a735_12860da89cc5441b807b1227a2c82a4b~mv2.jpg)
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![[Infographic] Automation is key for an exceptional CX](https://static.wixstatic.com/media/624442_92a499de7c1c483399428e47d3cc5710~mv2.png/v1/fill/w_152,h_112,fp_0.50_0.50,q_95,enc_avif,quality_auto/624442_92a499de7c1c483399428e47d3cc5710~mv2.png)
