Voice. Web. Email. Social. Cloud CX Engagement.
PureCloud by Genesys is an All-in-One cloud contact center solution. Providing integrated customer engagement across all channels and ensuring a unified customer experience regardless of which touch point your customer reaches you at.
Integrated
OmniChannel
CRM
Integration
Web
Chat
Reporting &
Analytics
Social Channel
Management
Workforce
Optimization
Management
Speech Enabled IVR
Outbound
Campaigns
Why PureCloud?
All-In-One Solution
Voice, Email, Chat & Social Channels all integrated in one solution. Track, route and analyze your customer interactions on one single platform.
Reliable, Scalable & Secure
PureCloud's true cloud architecture allows your organisation quick scalability across channels and agents, continuous delivery of new features and protects you from service outage.
Omni-Channel Engagement
Offer your customers a connected omni-channel experience, connect with them wherever they are, whenever they want effectively and efficently.
Simple UI
Enable agents to recieve, handle and monitor customer interactions swiftly and with ease using PureCloud's simple and modern user interface.
Deploy PureCloud with IST
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"IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to thier local experience & support in KSA. "
Saeed Basad
Call Center Technologies Director
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"IST made a great job of installing the solution and their experts always respond on the spot if we need support "
Sary Shukry
Head of Operation Development, Complaint Management & Mobile Number Portability
" Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST."
Abdulazziz Hussien Korany
Customer Service Director
IST PureCloud Services
Implement
IST has implemented CX systems since 2002, our team of experts are well equipped to implement your PureCloud Customer Engagement Centre that will meet your business and customer needs.
Manage
Managing your PureCloud Customer Engagement Centre for high performance requires experience and time. Allow IST to manage your IVR call flows, report customization, agent management and much more. We have you covered.
Enhance
PureCloud is flexible and grows with your business. As your needs change, allow IST consultants to recommend enhancements and add new features so you achieve your business objectives.
Train
Your agents are your greatest asset. IST can train your Customer Engagement team to fully utilize all the features of PureCloud and design dedicated training plans to achieve your business targets.
IST PureCloud Features
Standard Features
PureCloud 1
PureCloud 2
PureCloud 3
Omnichannel Interaction Management
Web Agent Desktop
Voice
Wrap up codes
Speech Enabled IVR
Web, Chat, Email
Response Management
Call Back
Social Channel Management
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Outbound Campaigns
Preview, Progressive
Campaign Management
Compliance
Graphical Scripting
Script Designer
Agentless, Power, Predictive
Inbound/ Outbound Blending
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Workforce Optimzation
Voice Recording
Quality Evaluations
Omnichannel Recording
Workforce Management
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Supervisor Features
Listen, Assist, Agent activation
Real-time performance views
Historical Metrics and Reports
iPad App
✔
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Integration
3rd Party REST APIs
Unified Communications Platform
Packaged CRM Integrations
PureCloud Public REST API
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^ Workforce Management Manual Scheduling
* Additional Cost
