IST Named Cisco's Middle East Partner of the year, 2018 for its achievement in the Customer Expe
IST has been recognized by Cisco as a leading partner delivering exceptional customer experience solutions by being awarded Cisco Middle...
Migrating to the Cloud? We Suggest the Following
Many are opting to migrate their contact centers to the cloud. Based on a recent cloud adoption survey conducted by IDC in the Middle...
Is Instagram a channel in your contact center yet?
Instagram is on the rise, we’ve heard it, we know it, but what are we doing about it? Lets talk numbers, Instagram has been increasing by...
How to collect feedback from your customers across multi-channels?
How does an organization measure the success of its Customer Experience? It's quite simple, with customer feedback. Learn how IST Networ
Info-Graph: 7 Reasons to Choose PureCloud
PureCloud is a feature-rich, all-in one, cloud contact center solution built by Genesys. PureCloud offers organizations the chance to...
The Contact Center: On-Premise Vs. On-Cloud
Choosing the right contact center solution can be challenging in this day and age. When selecting your contact center solution you may be...
Improving Agent Performance by Providing Better Agent Experience
Make your agents' lives easier so they can focus on the task at hand. We all know that happy employees = more productivity. Well, its the...
Infographic: 5 considerations for next-gen customer care
This insightful infographic by Cisco demonstrates how to prepare your organisation Next-Gen Customer Care with five simple considerations.
Infographic: Egypt's Digital Customer 2018
In 2018, customers in Egypt are digital-savvy, mobile ready and socially inclined. This means that organizations have to fuel up digital...
You Bought a WFM solution, What's Next
Tuning a workforce management solution is not as complex as flying an airplane, never the less with a little help from a WFM expert, you...
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