How the Digitized world changes the Customer Experience
An on-demand webinar by Cisco Customer Care
The Digitalized Transformation in CX
"Citizens themselves are leading the Middle East’s digitisation charge. As measured by digital consumer adoption, the United Arab Emirates, Qatar, and Bahrain are among the top countries in the world, with more than 100 percent smartphone penetration and more than 70 percent social media adoption—even higher than the United States." McKinsey
Digitisation in the Middle East is no longer a trend, its a reality. More than 70% of Saudis, 77% of UAE and 51% of Turkey have more than one connected device to the internet.
High social media penetration rate, a young digital population, a digital savvy consumer, how does this all affect your Customer Experience.
Watch this twenty-minute on-demand webinar by Erwin-Paul Bouma, the Head of Customer Digital Experience within Cisco for EMEA. Within this session, you will learn how to create an exceptional CX strategy based on Cisco's collaboration and contact center technology.